Facilities Services
Manages Construction Chaos to Deliver Offices
Background
In order to build-out some of their many facilities on and off of the main campus, The National Institute of Health’s National Institute of Allergy and Infectious Diseases (NIAID) division engaged the services of Martek to assist in the procurement of additional workstations and demountable walls as well as the coordination and execution of staff moves during these build-outs.
Challenges
NIAID needed to move during the winter holidays and unfortunately, the case goods manufacturer in Calgary, Canada was swamped with end of the fiscal year orders from the U.S. Federal Government. During the holidays, they were short handed as well and some product that had already been shipped had been received in poor quality. Construction delays were being experienced in each build-out with many different vendors. The budget was being tested and timing was critical as this project had to be completed on time.
Martek
Solution
Martek began managing all the vendors, gaining agreement on product quality and time frame for delivery. Martek made a site visit to Calgary, Canada to the manufacture’s plant to observe the delays, meet with key executives, and develop a solution. By keeping the pressure on the manufacturer, NIAID’s orders moved through the system quicker to meet deadlines and defective parts were corrected. The customer’s expectations drove the end result, and anything that could not be rectified Martek negotiated fair compensation for NIAID from the vendors. Throughout the constant construction schedules changes and internal employee movements, Martek remained flexible and provided support to all employees being moved.
Martek
Results
As a result of ongoing support, coordination efforts and their expertise in the facilities services field, Martek was able to successfully complete the build-out to satisfy the customer’s expectations. All impacted staff at the NIAID facilities were successfully relocated to their new locations on time, and under budget.
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“Thank you and Shannon for your continued support to help us through our many ordeals.”
Best Regards,
Judy Quasney
Architect
Office of Management
National Institute of Allergy and Infectious
Diseases, NIH
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